Terms & Conditions

TERMS AND CONDITIONS

Keys Fashion is a business in the fashion industry that specializes in ready-to-Wear, Couture and Bridal wear. Keys Fashion has a designer studio that caters to client specific needs and requests.

SIZING

For your convenience, most size specifications are labeled directly in the description section of each product. Please allow 3-6 cm differences due to manual measurement.

Should you have further questions regarding the size of an item, please email us.

AVAILABILITY

If the desired item is sold out, kindly contact us and an agreement will be settled.

HOW IS MY ORDER PROCESSED?

An email of confirmation will be sent after the placement of your order. Once your order is received, alterations are made to garments and processed in 1-3 business days, excluding weekends and holidays. After processing, items are shipped out and takes about 7 – 10 days to arrive to you for domestic orders, sometimes less.

SHIPPING 

Keys Fashion does ship worldwide. Subject to availability and receipt of payment, request will be processed within 3 days and delivery confirmed by DHL.

TAXES AND DUTIES

All applicable custom fees, taxes and duties are the sole responsibility of the customer (even if you refuse any shipments upon delivery). We ship your package DDU, “duties and taxes unpaid”, and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Custom authorities require that we state the value of your order directly on your package.  It is at the sole discretion of custom agents to release your package.  Note, in rare occasions custom agents may delay delivery of some packages

CURRENCY AND CONVERSIONS

All prices listed on our site are in SA Rands, and charged to your credit card in SA Rands. The bank that has issued your credit card determines the exact exchange rate that you will be charged, but in general it should match closely with the current rate.
(Please note that we do not make any guarantees or promises about what the current exchange rate is or what you will be charged by your bank, as this is out of our control.)

PRICING POLICY

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Keys Fashion bank account, the details of which will be provided on request.

RETURN AND REFUND POLICY

By placing an order at Keys Fashion Online, you are responsible for the cost of return shipping back to Keys Fashion.

You must contact us within (7) days of delivery confirmation to request Return Authorization. After these (7) days, we do not offer returns.

  • All sales are final. We do not offer cash refunds. ALL returns are processed for store credit, no exceptions.
  • Shipping charges are nonrefundable.
  • Merchandise must be unused, no signs of wear, and in the same condition that you received it.
  • Merchandise must include all tags and original packaging.
  • Customer is responsible for return postage fees. It is advised to use a trackable shipping service or purchasing shipping insurance when returning items, as we are not responsible for items lost in transit.

 

READY-TO-WEAR

If the confirmation of the order has not been received by client from Keys Fashion as yet and cancellation is made then no administration fee will be added, however if the client has already received confirmation of order and processing phase has begun then cancellation of orders will attract a 15% administration fee. Please inquire with Keys Fashion if there availability on ready-to wear garments at admin@keysfashiononline.co.za

 

COUTURE

Due to the custom specific requirements of couture if the confirmation of the order has not been received by client from Keys Fashion as yet and cancellation is made then no administration fee will be added, however if the client has already received confirmation of order and processing phase has begun then cancellation of orders will attract a 50% administration fee.

 

BESPOKE GARMENTS

Custom made or Couture garments that have been altered and do not fit are not at the fault of Keys Fashion.

 

 

GENERAL

Keys Fashion may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

Keys Fashion takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
This website is run by Ryan Keys (sole trader) based in South Africa trading as Keys Fashion (PTY) LTD and with registration number 2012/014395/07 and Steven Keys.

 

This website is governed by the laws of South Africa and Keys Fashion chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

 

If there are any uncertainties or queries on the Terms and Conditions please contact Keys Fashion on the contact details listed below.